Job Description:

• Screen answer/refer all incoming calls to appropriate area or person.
• Assist supervisor with minor telecommunication projects and telephone testing.
• Assist faculty and staff in placing long distance calls.
• Train student aide employees who serve as alternate operators.
• Update on-line campus directory and information book used to answer customer inquiries.
• Maintain clean office area once a week, posting or filing bulletin board notices.

Requirements:

• High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
• Must be able to greet callers and visitors, answering questions. Good listening and customer service skills as well as a clear speaking voice is required.
• One-year experience working on a comparable switchboard is preferred.

Additional Information:
SALARY: $14.69 per hour  
HOURS: Monday - Friday, 3:45 pm - 7:00 pm  
* Working until 8:00 pm during the two weeks prior to and the first week of the Fall and Spring semesters is required.  
SUMMER HOURS: Monday - Thursday, 1:00 p m - 7:00 pm  
* Working until 8:00 pm during the two weeks prior to and the first week of the Summer semester is required.

Application Instructions:

Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.  Two (2) of the references must be your most recent, direct supervisors.

Frequently Asked Questions (FAQ's)